Booking Terms & Conditions

1. PRICE & PAYMENT - The applicable price is the price at the time the booking is confirmed. - Proof of transfer must be uploaded within the specified time limit. - Bookings are automatically canceled if the payment deadline is exceeded. - Bookings are declared valid only after being verified by the admin. 2. TRIP & ROOM AVAILABILITY - Trip quota and room availability are limited and may change at any time. - Availability is only guaranteed after booking is confirmed. - Trips can be rescheduled if the minimum participant quota is not met or due to weather/security conditions. 3. CANCELLATIONS & REFUNDS - Cancellations by customers follow the refund policy: D-7 100% refund, D-3 50% refund, less than D-3 funds forfeited. - If the trip is canceled by the organizer, the funds will be refunded in full or transferred to another schedule. - Refunds are processed via transfer to the customer's account within 3-7 working days. 4. DEPARTURE & CHECK-IN - Trip participants must be present at the meeting point according to schedule; delays are beyond the responsibility of the organizer. - Hotel check-in according to the specified time; Must show e-voucher and identity card. - Orders on behalf of other people must be confirmed first with the admin. 5. RESPONSIBILITIES - Trip participants must follow the guide's directions for safety. - Loss of personal items is beyond the responsibility of the organizer. - Damage to hotel facilities by guests is the guest's responsibility. 6. ABUSE - Customers who are proven to have committed fraud (fake transfer evidence, etc.) will be blocked from the system. - The organizer has the right to cancel bookings that are indicated to be fraudulent. 7. DISPUTE RESOLUTION - Disputes are resolved first through mediation with admin/CS. - If not resolved, the laws of the Republic of Indonesia apply.